Aftercare

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We will contact all our Customers, including Service Plan Customers a month before the Service or Landlord’s Certificate is due to book an appointment in with one of our Engineers.

At the point of booking an appointment we will ask if there are any questions of any problems that have occurred or they have become aware of during the past year (including any callouts we have made over that year) to enable the Engineer to be fully aware of issues that need to be addressed and checked at the appointment.

Our After Care Service provides follow up from the Service, Installation, Gas Safety Check and Repair appointment between 7-14 days after the work has been carried out to ensure that everything is in working order and no problems have occurred.